Frequently Asked Questions
1. Is there any obligation if a decorator comes to my home?
The goal of our talented and friendly decorators is to provide every customer with a pleasant in-home appointment at no cost to you. Of course, there is no obligation. We do hope you find we have the best selection, exceptional window treatment designs at "less than retail pricing" and join the tens of thousands of satisfied customers whom have purchased Drapery Connection products and services. "Call for your free in-home appointment today".
2. Do you guarantee your products and services?
“Exciting Windows” 100% Pricing Guarantee
Within 30 days from your order date, if you find the same product, brand, model, and quality, offered to you with equivalent service and installation, just provide a written verification order and we will gladly refund you 100% of the difference
“Exciting Windows” Best Quality and Workmanship Guarantee
We guarantee every window covering product you purchase will be custom fabricated to exacting specifications for your special window in your home. Construction will equal or exceed highest quality industry standards.
“Exciting Windows” 10-Year Performance Assurance
We promise that your recommended window fashions purchased from us will provide long-term performance in use and will withstand sun fading, atmospheric deterioration, rotting, and all forms of failure of performance in normal residential use for which this assurance is intended.
If your recommended custom window product should fail to perform as intended within 10 years of the installation date, we will repair it correctly, or allow full prorated credit for unused time toward purchase of a replacement product of your choice.
Note: All Motorized custom window treatments are excluded from above. All motorized product and installation guarantee is based solely on the time period of the manufacturer's warranty.
3. Does the decorator bring samples to my home?
Custom shopping at home with a professional consultant saves you time. There is no need to run all over town, visiting every store to find products and someone to help you. No more dragging sofa cushions, carpet threads, paint chips, and fabric swatches to the store. As professionals, we bring hundreds of samples to your home, saving you time.
4. Do your decorators help with room ideas?
Our team of decorators is the most creative and experienced in the Chicago area-and among the best in America! Most have been with us for years. Each is qualified to suggest creative ideas to coordinate your room and furnishings with your beautiful new window fashions. "You'll love working with us!"
For more information call us, fax us, or email us and we will mail or fax pictures or answer any question you may have.