Generations of Drapery Expertise
A lot has changed in window treatments over the last 80 years. One thing that hasn’t changed is where Chicagoland goes for expert design advice and quality window coverings: Drapery Connection. Since 1939 our team has grown from two dedicated members to more than 30 today. We are proud to have served Chicagoland decorating and window covering needs for more than four generations of lifestyle design.
Over the years, we’ve had many recognitions, certifications, and honors, including receiving the Illinois Small Family Business Award for 2017 from the Loyola Quinlan School of Business. It’s a privilege to serve with such standards.
Vision, Mission, and Guarantee
Our Vision Statement:
- To improve the style, safety, and quality of everyday living for everyday people in everyday homes.
- To inspire and create aesthetic solutions that go beyond functional to “feel good” and “pride” in ownership.
- To innovate and adapt to always be relevant in meeting today’s client needs where they are, how they shop, and when they buy.
Mission: Strive. Serve. Succeed.
We strive to enhance each and every client’s experience, lifestyle, and home through inspiration, design, and service. We serve by listening, solving, and making solutions that fit clients’ homes, families, and lifestyles. We do this so they may “See their life beautifully.”
We succeed when we have solved accurately, informed clearly, set expectations realistically, delivered expertly, and fulfilled each commitment made along the way by each member of our team.
Our Mission Statement:
- Our customers are the focus of everything we do.
- We pledge to provide creative ideas, quality products, and excellence in workmanship.
Each member of our team will strive to show, by our friendly attitudes, professionalism, and prompt actions, that we want you to be a customer for life.
Customer Guarantee and Satisfaction Policy
Products and workmanship sold by Drapery Connection are of the highest quality. We offer a four-way guarantee and assurance of satisfaction:
- Manufacturer’s Warranty
- “Exciting Windows” 110% Pricing Guarantee
- “Exciting Windows” Best Quality and Workmanship Guarantee
- “Exciting Windows” 10-Year Performance Assurance
Your designer is happy to share the assurances we provide on all of our services and products. We’re known for serving clients across multiple homes, geographic moves, and even generations. Few have been doing this as long as we have. Service pride is part of our DNA.
*Note: All motorized custom window treatments are excluded from above. All motorized product and installation guarantee is based solely on the time period of the manufacturer’s warranty.