While we primarily offer this service on products we’ve sold and installed, we understand your need for repair. Our access to manufacturer-specific parts and supplies allows us to provide the best service for our products. However, we’d be happy to assess the situation if you’re experiencing issues with window coverings purchased elsewhere. If repair isn’t feasible, we can discuss replacement options that might better suit your needs. Our goal is to ensure you have functional and attractive window coverings, regardless of their origin.

Yes, you can come and buy window treatments in our showroom. We’ll schedule an appointment for you to meet with one of our qualified window treatment designers. They will listen to your needs and goals and share selections from our extensive product catalog that match your requirements. Our designers will happily explain all the product options, features, and configurations to help you make an informed decision. This personalized approach ensures you find the perfect custom window treatments for your space, making the process informative and tailored to your needs.

While we understand you might be interested in installing your own window treatments, our service is turnkey, which includes premier installation. We focus on the details to guarantee smooth operation and functionality; this approach ensures the best results for you. With an extensive array of product offerings in our catalog, many require technical expertise for a professional installation to guarantee proper operation for years to come. However, if you have specific concerns about installation, we’d be happy to discuss them with you to find the best solution for your needs.

Our warranty process is designed to be simple and convenient for you. Simply contact our Client Services Department, and they will start the process by asking a few questions. Our team will then assess the issue and schedule any necessary actions to resolve your concern quickly and efficiently, with minimal inconvenience to you. Feel free to reach out if you have any questions or concerns about your products.

We love to offer you savings and value. Our promotions are often product or manufacturer-specific, and our team of expert designers is always up-to-date on the most current and beneficial promotions available for your project, so the best way to learn about current offers is to schedule an appointment with one of our expert designers. Before your appointment, your assigned designer will call you to discuss products and promotions. This way, you’ll be well-informed about savings opportunities before you come in. Our team is committed to helping you maximize your value, ensuring you get the best deal possible on the window treatments that suit your needs.

To provide you with a cost estimate for your project, you can schedule an appointment with one of our designers. Once scheduled, you’ll receive an introductory call from our designer to discuss your project, products, and budget and get an idea of ballpark pricing. Our experts can provide the most accurate pricing after seeing the project and understanding the specific functionality and features you’re looking for.

With nearly a hundred years in business, we work with a wide array of manufacturers, makers, and artisan workrooms to bring you the best options for your home. From some of the world’s largest names like Graber, Somfy, and Lutron to local brands like Horizons Window Fashions and Lafayette Window Fashions, as well as some you may not recognize, we ensure all our products are tested and proven to deliver beautiful, quality, and value-driven results that our clients love. Our design experts are here to guide you through all the product offerings and features, helping you find the perfect match for your home, lifestyle, and budget. Whether you’re looking for a specific brand or are open to exploring new options, we’re committed to finding the best value and quality for you.

The installation timeline can vary by project. Our priority is to deliver beautiful, high-quality window treatments that you’ll enjoy for years to come. While the timeline can range from a few weeks to longer, rest assured that our designer will work closely with you to coordinate product choices that align with your goals, including your desired timeline. While quick delivery can be important, our experience has shown that the right solution is worth waiting for, and we strive to provide it as promptly as possible. We can discuss specific timeframes based on your chosen products and project requirements during your consultation.

While we don’t provide cleaning services for shades and draperies directly, we’ve partnered with a trusted company that specializes in cleaning these items. Give us a call, and we will happily provide you with our recommendations for professional cleaning services that will help keep your shades and draperies looking their best.