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Frequenty Questions and What You Need To Know
1. Is there any obligation if a designer comes to my home?
The goal of our talented and friendly designers is to provide every customer with a pleasant in-home appointment at no cost to you. Of course, there is no obligation. We do hope you find we have the best selection, exceptional window treatment designs at "less than retail pricing" and join the tens of thousands of satisfied customers whom have purchased Drapery Connection products and services. "Call for your free in-home appointment today".
2. Do you guarantee your products and services?
100% Price Guarantee - We guarantee that the price you pay for any window covering product provided through Exciting Windows! services will be at or below any competitor's price for the equivalent product and service. If you have a written order for the same products and services at lower prices, we will refund 100% of the price difference.
Quality and Workmanship Guarantee - We guarantee every window covering product will be custom tailored or fabricated to meet the highest industry standards. If you find any discrepancy, tell us within 30 days and we will repair or remake to your satisfaction.
10-Year Performance Guarantee - We guarantee that your custom products will be fabricated with the finest fabrics and components. If your recommended custom window product should fade, deteriorate or fail to perform as intended within 10 years of installation date, we will replace it with an equal or more costly product prorated only for time in use.
Our Exciting Windows 10-Year Performance Guarantee applies to all non-motorized custom window treatments. All motorized product and installation guarantee is based solely on the time period of the manufacturer's warranty.
3. Does the designer bring samples to my home?
Custom shopping at home with a professional consultant saves you time. There is no need to run all over town, visiting every store to find products and someone to help you. No more dragging sofa cushions, carpet threads, paint chips, and fabric swatches to the store. As professionals, we bring hundreds of samples to your home, saving you time.
4. Do your designers help with room ideas?
Our team of designers is the most creative and experienced in the Chicago area-and among the best in America! Most have been with us for years. Each is qualified to suggest creative ideas to coordinate your room and furnishings with your beautiful new window fashions. "You'll love working with us!"
For more information call us, fax us, or email us and we will mail or fax pictures or answer any question you may have.